Pre-Groom Etiquette

  • Please take your pet potty before their appointment as they may naturally be nervous in a new environment with new people, pets, and smells. We do our utmost to provide your pet with a safe and comfortable environment while getting them in and out and to be pampered in a reasonable time frame.  Taking them potty saves you “re-bathe” fees associated with having to bathe/blow-dry a pet who has had a potty accident waiting for parent pick-up. Thank you for your understanding.

  • Is it that time for your female? (in heat?)  Not to mention a messy proposition, a girl in heat is a distraction for most males and may be moody causing a stressful grooming situation.  To preserve the peace and comfort of our fur clients, your furkid and our groomer, we will ask you to reschedule your appointment when you lovely lady is no longer in heat.

  • Contagious? Please do not bring a furry baby that has any type of contagious skin issue, disease, or fungus. Should we identify such a problem, you will be asked to pick up your dog and you will be responsible for paying the cost of your appointment.  

  • When you arrive for your appointment, please sign in, remove all your dogs collars, harness, etc.. and replace with one of our leads that you will find hanging in our lobby.

  • Be prepared to give detailed instructions on how you want your furkid styled. We are not mind readers and what we think is cute, you may find hideous.  Pictures help  To learn more about how to communicat about desired haircuts, click here>>  Learn proper groomer lingo

Post-Groom Etiquette

Please pick up your pet within 60 minutes of our phone call. Although we take good care of your furry baby, a shorter stay with fewer dogs in the salon makes for a more relaxing environment for all. We limit our occupancy to make a more pleasant environment for our furry clients. This is why pets prefer us over our other grooming competitors. We ask that you make yourself available for immediate pick up on your pets grooming day. 

Need more time past your grooming session? Want to go shopping, the movies, or just nap? If you would like to extend the stay by dropping off early or picking up later (past the recommended 30-60 minute pick-up window) we are more than happy to keep your fur baby for an additional cost. Please click here to see "Daycare" fees.

Give us clear instructions for grooming  your furkid.  A grooming instruction checklist can be found her

>>>>>>> Grooming instructions

Every Grooming Salon operates differently.  PLEASE be sure to read our policies and proceedures to ensure that we are all on the same page.  We will assume they have been read and agreed upon by you.  You can read them here>>>  OUR PAWLICIES