Thank you for the opportunity to pamper your furkids. Our policies are put in place to run the salon like a well-oiled machine for the physical and mental safety of your dog, you and the staff. Without them, there would be chaos. The Groom Room will do their best to make the appointment joyful and as stress free as possible, not just for your dog but also for you. Please read the followings carefully!
You will receive a reminder text of your appointment. You MUST confirm to that TEXT with the letter "C". Not confirming may result in your appointment being cancelled and replaced with another client on our waiting list. To cancel, you must email firstname.lastname@example.org or you can simply reply to the reminder EMAIL you receive. We do not have 2-way texting so please do not reply to texts other than confirming.
Your First Visit
We prefer the pet parent to bring in and pick up on their first visit. However, if you will be sending someone else, make sure they have complete and detailed instructions for the groom. We will follow directions given by them and will accept approval of final groom by them. Please make sure they are aware of our drop off and pick up policies to avoid and additional fees.
While your dog is in our care
Keep your phones on you! Please be ready to answer your phone while your furbaby is here! Your groomer may have questions for you and need your immediate attention. We will also need to get a hold of you for pick up. If you are not going to be able to answer your phone while you pup is here, it might be best to reschedule on a day where you can be reached while we are caring for your furkid.
The oldie but goodies must be in good physical and mental health. Grooming can be stressful for the older kids and stress could weaken the immune system; therefore, we do not groom senior pets in bad health. We suggest yearly or even 6-month senior checkups and grooming release from your vet. Some senior pets also become intolerant to the grooming process as they age, causing them to become resistant. This is dangerous. Should this be the case, you will be referred to a groomer within a veterinary clinic. Senior dogs MUST be able to stand through the groom on their own. If you have a senior pet, please fill out our senior pet form here>>>> SENIOR PET FORM
(you only need to fill it out once)
We have a no pest policy. Any pet found with fleas will be treated at the owner’s expense. If you know your dog has fleas, please pick up a capstar at any vet, pet supply store or some feed stores and administer to your pet 30 minutes prior to bringing them to the Salon. If you are not able to do this, let me know at the time you make your appointment.
Keep your dog(s) on a leash, or in a carrier ALWAYS when you come and go from the salon. Retractable leashes must be locked at a short length for maximum control of your pet.
GROOMING SENSITIVITY/LACK OF SOCIALIZATION TO GROOMING
In case a dog is not socialized to grooming or has mild or severe sensitivities and we are not able to finish the grooming, the dog owner is still responsible for payment of the time dedicated attempting to groom the dog. The Groom Room DOES NOT accept aggressive dogs.
PEE-MAIL / "DOGGY Calling CARDS"
Potty your dog at home before arriving at salon. Should your doggie leave doggy calling cards (#2) on the grass, Save the planet, and please clean it up! Pups with full bellies can experience “belly aches” and anxious behavior during the grooming process. It’s best not to feed them prior to their appointment. Especially nervous dogs and puppies.
"Punctuality is the politeness of kings." ~ King Louis XVIII.
The Groom Room expects you to arrive at the time you are booked for your doggies’ appointment. You may drop off up to 30 minutes early. It’s better to be early than late! Arriving 15 minutes late or more may result in a cancelled appointment and a No-Show fee OR a late fee of $10 should we still be able to accommodate you. Give us a call if you know you are running behind. Communication is KEY.
PICK-UP NOTIFICATION& LATE PICK-UP FEE
The Groom Room will call/text you when your dog is done. Sometimes you will get a 15–20-minute heads up. On-time pick-up is required since we have limited space and do not offer daycare services.
Dogs are required to be picked up within ONE hour of being notified of completion (Most grooms are completed within 1 ½ to 2 hrs). Please call if you cannot come within that hour. Failure to not pick up within the hour, will result in a fee of $5 per per ½ hour starting the first minute after the first hour and should your pet soil their kennel and need to be bathed again, you will be charged for that bath. WE CLOSE when the last dog is finished. Could be as early as 3pm or late at 5pm. Dogs not picked up by 5pm will incur a $1 per minute late fee starting at 5:01pm.
WE DO NOT GROOM DOGS IN HEAT!
Females in season are temperamental and disruptive to male dogs in the salon. (Even the neutered ones) Besides that.. It’s gross! Know your dogs schedule. Last minute cancellations for this reason are not acceptable and will be charged a No Show fee.
NO DRUGGED DOGGIES!
We DO NOT groom dogs that require vet subscribed medication to be groomed. We groom willingly compliant dogs only. However, CBD treats are ok. We groom with Love not Drugs!
* RESCHEDULING / CANCELLATIONS/NO SHOWS
As a courtesy, The Groom Room sends out multiple reminders by text and emails, but it is your responsibility to remember, and with today’s technology, there are many other ways to keep track of appointments, such as iPhone reminders, google calendar, google home, Alexa, etc. The Groom Room requires a 48hr notice to cancel or reschedule appointments. Failure to give required notice will result in a No-Show/last minute cancellation fee equal to 50% of the service appointment or a $25 minimum. These fees double during the week prior to Thanksgiving and Christmas.
We do understand life happens and will waive these fees for emergencies. Rain Check... If the weather determines your furkid’s grooming schedule, please check your 7-day forecast. Weather is not an acceptable excuse for last minute cancellations or No Shows. Rain or shine we're grooming all the time! Cancelations MUST be done Via EMAIL.
Not Satisfied with the haircut?
We will be glad to adjust it free of charge, if you let us know and bring your pup back within 48 hours of picking up your furkid. This does not include if you "changed your mind" and want a different clip or length than you originally told us. Please check your pet’s haircut before leaving the salon.
PAYMENT And Pricing
Our prices are based on length of times spent grooming your dog. Therefore, prices can fluctuate depending on change in haircut, size of pet at time of service, condition of coat or length of time between appointments. Dogs that go more than 8 weeks between appointments are usually require more time and can be expected to be 10%-20% higher than normal pricing.
A complete list of estimated prices can be found on our website at www.thegroomroomfortworth.com/prices
A Credit Card on file is required to make appointments. No Shows and Last minutes cancellations will automatically charged a fee. If you wish to not have a CC stored, you must put of a deposit of 50% of the base grooming fee. This deposit is ONLY REFUNDABLE with a minimum of 48hr notice to cancel. (Minus the CC fee)
It is NON-REFUNDABLE if we have to turn your dog away for being in heat, aggressive, coat neglected and matted beyond our capabilities to groom, or your are more than 15 minutes late for your appointment.
You may pay by debit/credit card. However, we really appreciate Checks and cash payments to keep business cost down. Tipping groomers MUST be in cash or included on checks only. You cannot tip groomers on your debit/credit cards. If tipping cash, please hand them exact change as we may not be able to make change for you. They also accept Venmo. WE DO NOT ACCEPT BILLS LARGER THAN A 50.
IMAGES / VIDEOS
The Groom Room may take and share images and or videos for fun and training purposes about canine clients' grooming session.
MAJOR CHANGES FOR 2023
Going forward, The Groom Room will closed every other Saturday. We realize that Saturdays are big business, but our staff has missed enough family time over the years giving up their weekends with them. Saturday appointments will GO FAST. We STRONGLY encourage you to preschedule your next appointment when picking up your furkid. For those that cannot preschedule, you may request to be on a Saturday wait list in case we have a cancellation.
New Appointment Policies
* We highly recommend every 4 to 6 week appointments and prefer no more than 8 weeks. However, we will still accept up to 12 weeks between appointments for those that opt for VERY short haircuts and maintain at home. Building relationships, builds trust and creates a positive and less stressful grooming experience for your furkid. Therefore, we will no longer offer appointments to those that go longer than 12 weeks for services. We would like to concentrate on building relationships with our furry clients, which can’t be done if we don’t see them on a regular basis.
The Groom Room will no longer offer DeMatting services beyond a few tangles. It’s uncomfortable for the pet, hard on the groomers bodies and creates a dislike for grooming by your furkid. We go to great length to educate owners how to prevent matting so dogs should arrive mat free. Those that do not wish to maintain areas that need at home maintenance, will need to expect their pups to be clipped short as we half to for a pain free grooming. If you are not sure how to prevent matting, Crystal (the salon owner) will be happy and eager to set up an appointment with you to teach you how.